Data Deletion
Last updated: October 2026. This page explains how to delete your Panorama 360 account and the data we hold about you. Contact: sales@xigmapro.com.
Delete your account in the app
Open Panorama 360, go to the Profile tab and choose Delete account. Confirm when asked. You can also choose to delete all panoramas stored on the phone at the same time. Deleting the account is immediate and cannot be undone.
What is deleted
Deleting your account permanently removes your account and email address, your sign-in sessions, synced project names, AI task records and results, your credit and hosting-credit balances and ledgers, and every virtual tour you published, including the uploaded scene images, logos and hotspot photos. Published tour links stop working. Unused AI credits and hosting credits are forfeited.
What stays on your phone
Panoramas, photos and tours saved on your phone are not on our servers. They are removed when you delete them in the app, when you choose to delete everything on the phone while deleting your account, or when you uninstall the app.
What we may keep
Purchase records and payment confirmations may be kept where the law requires, for example for tax or accounting. They are kept only for that purpose. Security audit entries that no longer identify you may also be kept. Google Play keeps its own purchase history under Google's policies, and OpenAI handles AI requests under its own terms as described in the Privacy Policy.
Ask us to delete your data
If you cannot use the app, or want your data removed without signing in, email sales@xigmapro.com from the address you used to sign in, with the subject Delete my Panorama 360 data. We may ask you to confirm that you own the address. We aim to complete the deletion within 30 days and will confirm by email when it is done.
Waitlist and website
If you joined the waitlist, email sales@xigmapro.com and we will remove your address. Waitlist addresses are also deleted after the launch announcement. The website uses analytics only if you accept them in the banner.
Partial deletion
To delete only some data, such as AI results or a single published tour, use Delete in the app, or email sales@xigmapro.com and say what you want removed.
Contact
Questions about your data: sales@xigmapro.com. See also the Privacy Policy and the Terms of Service.